Responsible Gaming at krkya — Play Smart, Stay in Control

krkya believes that online gaming should be a source of entertainment — not stress, financial difficulty or personal harm. We have built our platform with a full suite of responsible gaming features that are available to every player, at any time, directly from their account settings. These tools require no support ticket and no waiting period to activate. They are there when you need them, and we encourage all players to use them proactively to stay in full control of their gaming activity.

Online gambling carries real financial risk. krkya encourages all players to set a personal gaming budget before they begin each session, to treat any losses as the cost of entertainment (not as money to be recovered), and to take regular breaks. The games on krkya are powered by certified Random Number Generators (RNG) and no strategy can guarantee a win. If at any point gaming stops feeling fun, we urge you to use one of the self-management tools described below — or to contact our support team immediately.

All responsible gaming tools on krkya are available directly inside your player account — no support ticket required. Follow these steps to access or activate any tool:

Problem gambling can develop gradually and may not always be obvious — even to the person experiencing it. Below are some of the most common warning signs that gaming activity may be becoming a problem. If you recognise any of these in yourself or someone you know, we strongly encourage you to use krkya's responsible gaming tools or to contact our support team directly.

If you recognise two or more of these signs in your own behaviour, please do not wait. Activate a cool-off or self-exclusion from your krkya account settings today, or contact our support team at [email protected]. There is no shame in asking for help — and acting early makes a genuine difference.

Self-exclusion is krkya's most powerful responsible gaming tool. When you activate self-exclusion, your account is immediately suspended and you will be unable to log in, deposit, place bets or access any part of the platform for the duration of the exclusion period. The minimum self-exclusion period on krkya is 6 months. Players may also request a permanent self-exclusion with no end date. Self-exclusion requests submitted via the Account Settings panel take effect immediately. Self-exclusion requests submitted to the support team are processed within 24 hours.

Once a self-exclusion has been activated, it cannot be reversed before its scheduled end date. This restriction exists to protect players who are in a vulnerable state — allowing immediate reversal would defeat the purpose of the tool. When a self-exclusion period comes to a natural end, the player must actively request reactivation; the account does not reopen automatically. krkya will not contact a self-excluded player with any promotional material or bonus offer during the exclusion period.

Deposit limits are one of the most effective tools for maintaining a healthy relationship with gaming. krkya allows every player to set a daily, weekly or monthly deposit cap directly from their account settings. Once a deposit limit is in place, no transaction that would exceed the limit will be processed — regardless of the payment method used (bKash, Nagad, Rocket, Upay, card or bank transfer). Setting a deposit limit takes effect immediately.

Reducing an existing deposit limit takes effect immediately. Increasing an existing deposit limit is subject to a 48-hour cooling-off delay — this delay is intentional. It gives players time to reconsider a decision they may have made impulsively. If you need to increase a limit, you are encouraged to reflect carefully on whether that increase is consistent with responsible gaming before the change takes effect. If you have any concern that your deposit limit is too high, contact [email protected] and the team will assist you in setting a more appropriate level.

krkya operates a strict 21+ age policy. All players are required to confirm during registration that they are aged 21 or over. krkya carries out age verification checks as part of its KYC process, and any account found to belong to a person under the age of 21 will be immediately closed, with all balances and winnings voided. We take our responsibility to prevent underage gambling seriously. If you are a parent or guardian and you are concerned that a person under 21 in your care may have registered on krkya, please contact us immediately at [email protected].

We also recommend that parents and guardians use parental control software on shared devices to prevent minors from accessing gambling platforms. A number of free and low-cost parental control solutions are available for Android and iOS devices commonly used across Bangladesh. If you share a mobile phone or tablet with a younger family member, ensure that your krkya account is always logged out after each session and that your login credentials are not stored in the device's browser or password manager.

If you feel that gaming is negatively affecting your life, your finances or your relationships, please reach out. krkya's support team is available around the clock, seven days a week, on Bangladesh Standard Time (BST, UTC+6). You can contact us via the live chat feature inside the platform or by email. There is no judgment and no penalty for reaching out — we are here to help you manage your gaming safely. Your account will remain secure while you take time to make decisions about how you want to proceed. You can also choose to activate a cool-off or self-exclusion while speaking to our team, and both options will take effect immediately upon your request.